FAQ

The different models

If you are still unsure, It's best to watch our video in which our founder Floko explains the different models-

Since the recha is used as a handcart by many customers, the Bike Connector is only available as a equipment to obtain.

The frame of each reacha is the same size. With the width adjustment of the mainframe, the length of the drawbar must always be adjusted.
Here you can find a picture with the dimensions in the various settings. You can find a video where we show how to adjust the reacha in our Video gallery.

The reacha wheel mounts are designed for front wheels with a hub width of 100mm, a minimum diameter of 20 "and a maximum diameter of 28". The width of the tires must not exceed 4.0 ".

No tools are required to assemble or disassemble the reacha.

If accessories (bow / bike connector) are purchased directly with the first order, all accessories will arrive at you already assembled.

If you buy accessories (Bow / Bike Connector) at a later date, you don't need more than an Allen key to mount it on the reacha.

To be on the safe side, every step is described in our operating instructions.

Bicycle trailer

When using the trolley as a bicycle trailer, the lighting must be retrofitted in accordance with the laws and rules of road traffic of the respective country in which it is used. We also include four DIN-certified reflectors with mounting clips with every bike connector.
When driving in the evening, in the dark or in tunnels, you may have to install a self-illuminating light.
Please make sure that you comply with the applicable road traffic regulations in your country with the installation before you use the trailer in traffic.

In order to use the reacha as a bicycle trailer, we offer the so-called. Bike connector as an optional accessory. Our founder Floko shows how the assembly on the bike works in our Video gallery.

You should plan about 5cm for the Velcro tape on the seat post.

If the combination of very deep seat post clamp and luggage rack does not actually work, you would have to mount the bike connector under the saddle and then attach the 2nd narrow loop to the saddle rod.

However, this only works if the reacha is not loaded with its maximum weight.

The Multicharger will unfortunately not work with our Bike Connector as the luggage rack is very long, especially on these models.

What can be transported?

The reacha was designed for SUP boards with a length of up to 14'0 (approx. 427 cm).

A length of 5 meters is very close to the limit with the reacha, but is possible if you push the center point of the sports equipment back a little to gain more ground clearance at the rear.

It can also be helpful to create a support for the bow of the sports equipment in the front area of the drawbar, for example with a tension belt that is stretched between the fork legs.


A bit of feeling is required here, but that should have worked out after a few tries.

It is always important that the sports equipment fits our Bows is fixed.

Yes, if the reacha at least with one Bow Is provided. At each reacha max. two such side loading bars can be attached. Some of our models come with one or even two bows included.

The advantage of fixing the sports equipment upright on the reacha is that the reacha remains in its minimum width and is therefore more relaxed to maneuver and move in traffic.

Online shop & shipping

As a small company, we do not (yet) offer shipping to countries outside the European Union. We therefore only accept billing and shipping addresses in EU countries.

However, there were already some customers from these areas who use the customs service / border shops and place orders through these portals. There are different types of border shops, you can not only deposit the goods there, but some even offer customs clearance and shipping to your own address in the “non-EU country”. 

Other customers have acquaintances / friends close to the border and have the parcels sent there and, if necessary, are cleared customs themselves when they are imported into their home country.

Our customers receive the invoice by email with the German VAT shown. Since we do not serve countries outside the EU, we do not include any customs documents for our deliveries.

As we are a transparent small business, we do not include our shipping costs in our products.

Large companies sometimes offer their customers free shipping, but the shipping costs are included in the prices already given. Due to the enormous ordering behavior of online customers, these companies could not afford free shipping either, but want to convince the buyer with free shipping and give them the feeling of having an advantage. However, this is not correct.

We try to keep the transport routes of our high-quality materials very short and do most of our assembly ourselves in our warehouse. We are very proud of this. We cannot and do not want to hide the costs for packaging / shipping in our product prices.

We have special cardboard boxes produced for shipping our reacha to protect your trailer.

This cardboard box also falls under the bulky goods segment and has the maximum dimensions of DHL. With other suppliers, a bulky goods surcharge would be charged for this.

After placing and paying for the order in our online shop, you will immediately receive an automatic email from our ordering system.
It is possible that this email ends up in your spam folder, so please also check this folder.

At the beginning of your order you will receive an order confirmation by email. When we prepare your package for shipping, you will receive the invoice for your purchase by email as well as a tracking number with which you can track your package.

If you have not received an email, please check your spam folder.

When we prepare your package for shipping, you will receive an email notification with a tracking number from DHL.

Here you can track your package and also tell DHL how and where you want your package to be delivered.

If you have not received an email, please check your spam folder, our automatic notification may have landed there.

If you noticed that you forgot something with your order, no problem at all.

As long as you have not yet received an email in which we have prepared the shipment, we can add your accessories to your order.

Please place another order directly in our online shop and then write us an email or give us a call.

We will try to fit the parts you ordered (Bike Connector / Bow) with the original order.

You can find an overview of our shipping costs here.

Please note that the prices on our website are exclusive of shipping costs. The shipping costs are only calculated at checkout, depending on what you have ordered and whether we ship within or outside of Germany.

Express shipments are unfortunately not possible.

We are headquartered in Munich, but our warehouse is a little further away from Munich.

Unfortunately, logistically and also from an ecological point of view, it makes no sense to transport individual reacha packages to our head office in Munich.

Collection is therefore not possible.

We currently do not offer financing / payment in installments in our company.

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